Updated – 6:30 pm Friday, March 13

The City of Ottawa is working together with Ottawa Public Health to monitor the spread of Novel Corronavirus (COVID-19) and will provide updates when they are available.

The City of Ottawa is closing all City-managed recreation and cultural facilities, and all Ottawa Public Library branches, based on the recommendation of the Ministry of Health’s guidance to limit mass gatherings.

  • All recreation and cultural facilities, including recreation complexes, community centers, arenas, swimming pools, theatres and museums will be closed, effective Monday, March 16.
  • City programs, including March break camps and fitness classes, will also be cancelled, starting Monday, as will performances at the Shenkman and Meridian Theatres. There is no need for ticketholders to call 3-1-1 as tickets will be refunded automatically. Programming and rental fee refunds will also be processed automatically. All other inquiries can be sent by email to 123go@ottawa.ca.

All Client Service Centres and City Hall will remain open.

The health and safety of Ottawa residents is the top priority for the City of Ottawa and Ottawa Public Health. In addition to our usual cleaning and health-protection protocols, the City is taking extra steps to protect residents and is asking residents to do the same by self-monitoring and self-isolating when appropriate.

  • If you have symptoms of COVID-19, such as a fever or new or worsening cough, please self-isolate. For more information about symptoms and treatment for COVID-19 visit ottawapublichealth.ca (link is external).
  • The first COVID-19 Assessment Centre opened Friday at the Brewer Arena, located at 151 Brewer Way. The facility will be open from 9 am to 8 pm, daily. Additional COVID-19 Assessment Centres may open later as needed.
  • Procedures are being evaluated for all City facilities and programs.

COVID-19 Assessment Centres

The first COVID-19 Assessment Centre opened Friday at the Brewer Arena, located at 151 Brewer Way. The facility will be open from 9 am to 8 pm, daily. Additional COVID-19 Assessment Centres may open later as needed.

The centre will be operated in collaboration with The Ottawa Hospital and CHEO — serving the larger public health needs of Ottawa. It will provide assessment and testing for children and adults.

The Assessment Centre is for individuals who have:

  1. Returned from international travel AND are displaying symptoms associated with COVID-19, including:
    • fever and/or
    • new or worsening cough

OR

  1. Had contact with someone diagnosed with COVID-19 in the past 14 days AND are displaying symptoms associated with COVID-19, including:
    • fever and/or
    • new or worsening cough

Do not bring well children or other healthy members of the community (e.g. friends, neighbours, drivers) into the Assessment Centre.

All City of Ottawa community-based and recreational activities are redirected from Brewer Arena to other locations. The only residents using the arena will be those seeking assessments. This will ensure there is no cross-contact between facility users and those who are requesting assessments. There is no risk to the surrounding community. Currently, Brewer Pool remains open.

Travellers

If you have recently returned from a trip outside Canada, or have had close contact with someone who has, then please monitor yourself for symptoms and follow Ottawa Public Health (link is external) guidelines to protect fellow Ottawa residents.

Prevent the spread

Ottawa Public Health advises that the most basic and effective prevention measure is to wash your hands thoroughly with soap and water before eating, touching your face or taking care of others. Ottawa Public Health offers more information about how you can protect yourself and your family (link is external).

Public gatherings

In-person City of Ottawa public consultations will be cancelled – including for the Ward Boundary Review and the Community Safety and Well-being Plan. You can still participate in consultations by completing online surveys at engage.ottawa.ca.

The City is also working to limit the number of Committee meetings. If agendas are updated, information will be available on ottawa.ca.

If you have a scheduled court appearance at Mary Pitt Centre, 100 Constellation Drive, but you are showing symptoms, please call 3-1-1 before your court time to receive further directions.

Paying your bills

You can go on to myservice.ottawa.ca to pay your water bills and your interim property taxes. If you do not have an account, registration is simple – you can sign up with your email address. Once registered, you’ll need your account or property roll number to pay your bill.

City bills have other payment options besides the myservice.ottawa.ca accounts, which include:

  • Paying by credit or debit card online at ottawa.ca
  • Paying through your financial institution by creating a payee number on your institution’s mobile app or through an ATM machine

Residents can access many other services online as well. You do not need to come in person to a Client Service Centre if you want to:

  • Register or renew a pet registration
  • Apply or renew open air fire permit
  • Pay a parking or traffic ticket
  • Look up extension or reopening applications
  • Apply for a Food Premise Business License
  • Sign up for future recreation programs
  • Load up and manage a Presto Card

Long-term care facilities

seniors are vulnerable for serious and life-threatening complications from COVID-19. An extensive screening process has been instituted in our long-term care facilities. Any visitors or staff who may be feeling ill, been in contact with anyone not feeling well, or recently travelled outside of Canada, should not visit the centres – to protect your loved ones and their fellow residents.

Water quality

Ottawa’s tap water is safe. Our water purification plants effectively handle all viruses, including COVID-19, by chlorine disinfection and other physical and chemical processes. We are continuously analyzing and monitoring the water disinfection process.

Contact us

110 Laurier Avenue West
Ottawa, ON K1P 1J1
3-1-1
613-580-2400
1-866-261-9799