You have been heard, loud and clear

I would like to take a moment to say how much I appreciate residents’ emails and calls with respect to their experiences with OC Transpo during this time of transition – the good, the bad, and the ugly.

On October 6th we made the biggest changes to our transit system the Capital has ever seen, resulting in numerous impacts to the travel patterns of our customers.

Much work still needs to be done to improve the system; we need to do better!
As we work to improve transit in Ottawa, your experiences and feedback have proven to be very valuable. Here are some of the major concerns I have heard loud and clear from you that I am working to address:

  • Bus reliability within the ward
    • OC Transpo is still working out the issues of new routes within our ward to ensure busses are arriving on time, as per the posted schedule.
    • Funding for enhanced bus service was announced this week, and I will continue to advocate for our ward.
  • Communications
    • Communication from OC Transpo needs to improve when transit disruptions occur. This includes enhanced communication in the event of canceled or late busses and LRT delays/ faults.
  • Hurdman Station platform capacity 
    • I am aware of the concerns regarding the flow of transit customers at Hurdman Station in relation to the size of the platform. This concern has been raised with OC Transpo management. I’m hopeful that better organization of arriving busses will assist.
  • Straps on the LRT
    • Similarly, to the handles on our busses, OC Transpo has placed an order for straps that will be installed on the LRT trains. I hope this installation provides you more comfort and safety when traveling on the train.
  • Slippery stairs
    • I am aware of incidents that have occurred in some LRT stations and am equally concerned about the safety of our customers. The City is activating on safety measures to mitigate the risk of slips and falls.
  • LRT Doors
    • OC Transpo is actively working to adjust the amount of time a door is kept open at LRT stations and the sensitivity of the doors to ensure the least amount of disruptions caused by doors. Messaging about not holding or prying open doors has been very effective, and staff response time to attend any door malfunctions has improved tremendously.

I am an active transit user and I continue to visit our three ward stations to monitor operations and observe the flow of customers. With your feedback and my observations, I will continue to press OC Transpo management for improvements on the issues listed above.

On November 6th John Manconi,  General Manager of Transportation Services Department, will provide a major update to the Transit Commission. Details will be shared in next week’s newsletter.

I welcome you to call my office at 613-580-2488 or e-mail JeanCloutierOtt@Ottawa.ca to continue to share your public transit experiences. 

I thank you for your time and patience; we’ve got to do better.