When roads get plowed

Snow removal is based on a road-priority system, with high-use roads and emergency and transit routes cleared first.

  • Major roads, arterials and major collector roads: Plows are deployed at the start of accumulation.
  • After the last snowflake falls:
    • Major roads, arterials and major collectors: Within four hours
      Roads will not be bare pavement during a storm.
    • Minor collector roads: Within six hours
    • Residential roads and lanes: Within 16 hours

Under extreme winter storm conditions (i.e. those that exceed normal conditions), snow and ice control operations will be carried out based on the capacity of resources in as continuous a manner as practicable. This will give crews the flexibility to provide relief in residential areas while simultaneously maintaining and clearing priority roads.

When sidewalks get cleared

After the last snowflake falls:

  • Sidewalks in the downtown core: Within 6 hours
  • Downtown residential sidewalks: Within 12 hours
  • Residential sidewalks: Within 16 hours
  • Intersections and pedestrian crossings: Within 16 hours
  • Bus stops: Within 24 hours after clean up

If your sidewalk has not been cleared 72 hours after the end of a snowfall, please call 3-1-1. The City does not clear snow from driveways or private sidewalks leading to a residence.

Clearing snow from your property

  • Do not push snow and ice on the street, sidewalk or park.
  • Keep fire hydrants free of snow.
  • Use wood, plastic or fibreglass driveway markers, which should be no larger than a hockey stick.
  • Open catch basins or drains in front of your property when the weather becomes mild.
  • Catch basins are identified by a yellow “T” bar painted on the roadway.

A snow windrow is a pile of snow that accumulates at the end of driveways and on the sides of streets during plowing. It is the responsibility of the home owner to remove their own driveway windrows.