Making a claim

Homeowners who have incurred damage to their home or its contents should contact their insurance company for assistance. Typically, your insurance company will submit a claim to the City for investigation/response on your behalf. Claims can be submitted to the City’s Claims Unit. For more information, please contact our general claims line at 613-580-2655 or by email at (link sends e-mail).

Residential Protective Plumbing Program

What is the Residential Protective Plumbing Program?

The Residential Protective Plumbing Program (RPPP) provides financial assistance to qualified City of Ottawa property owners for the installation of protective plumbing devices, such as sump pumps and storm and sanitary backwater valves to prevent water and sewage from flooding homes as a result of increased water level (surcharging) in the City’s sewer system.

Who is eligible for the program?

To be eligible for the Residential Protective Plumbing Program, the following must be satisfied:

  • Applicant must be the property owner
  • Property must be:
    • Residential
    • Located in the City of Ottawa
    • Served by City sewers
    • Built prior to January 1, 2004 for protective plumbing work related to the private storm sewer services
    • Built prior to January 1, 2012 for protective plumbing work related to private sanitary sewer services
  • Protective plumbing device(s) considered as part of the rebate application shall not be installed for the purposes of maintaining, repairing or replacing existing protective plumbing device(s)
  • Property taxes must be current


Step 1: Submit Part 1 of Application

Download Part 1 of the application PDF opens in a new tab or window or obtain a form from your nearest City of Ottawa Client Service Centre.

Ensure your completed application is signed and includes the following documentation:

  • Proof of ownership (copy of deed, land transfer or property tax bill), and

The following documents prepared by a licensed plumber:

  • Detailed listing of proposed work (included on application form)
  • Quote for the proposed work
  • Detailed diagram showing existing and proposed work (included on application form)

Applications can be sent via e-mail or mail to the Residential Protective Plumbing Program at protectiveplumbing@ottawa.c a (link sends e-mail)

Step 2: Part 1 Application Review

The City will review your application and will contact you regarding the status of your application, next steps and assigned RPPP file number. Please refer to your RPPP file number when contacting the City regarding your application.

Step 3: CCTV Inspection

Once the application is approved, contact your contractor to arrange for a Closed-Circuit Television CCTV Inspection. The CCTV inspection reviews the sewer lateral from inside the home to the street (main City sewer).

The CCTV inspection and report must meet the City’s CCTV requirements PDF opens in a new tab or window for format, reporting and equipment. The contractor must submit an electronic copy of the CCTV inspection and the inspection report via DVD or to the City service provider’s FTP site (link is external).

Once complete, the City or its service provider will contact the applicant to arrange for a site visit.

Step 4: Site Visit

A site visit is required to confirm the protective plumbing work required. This may involve taking measurements and photographs of the existing plumbing. The site visit is free of charge.

NOTE: More than one site visit may be required.

Step 5: Site Visit Review

Once the site visit is complete, you will be contacted to confirm the status of the proposed work and next steps. To avoid unnecessary expenses, a Site Visit Review should be received by the applicant prior to applying for a building permit and undertaking any of the proposed work.

Step 6: Installation

Contact your contractor to arrange for the installation of the approved protective plumbing devices. The backwater valve and its installation must meet the current requirements of the Ontario Building Code (link is external), the current City of Ottawa’s By-laws, Sewer Design Guidelines and the City of Ottawa Standard Tender documents for Unit Price Contracts.

The applicant or the contractor must obtain and provide payment for a building permit to perform the proposed work and should arrange for a final inspection by City’s Building Code Services.

The building permit application must include copy of the approved Part 1 Application and Site Visit Review.

Step 7: Submit Part 2 of Application

Download Part 2 of the application PDF opens in a new tab or window or obtain a form from your nearest City of Ottawa Client Service Centre.

Ensure your completed application is signed and includes the following documentation:

  • Copy of Building Permit, including receipt(s)
  • Original contractor invoice marked paid in full
  • Copy of Building Code Services inspection report

Prior to the expiration of the one-year deadline (as indicated on the initial approval), you must complete Part 2 Application and submit to the Residential Protective Plumbing Program.

Step 8: Part 2 Application Review and Rebate Processing

The City will review the application and notify the applicant(s) of the status of the rebate. Processing time depends on the volume of applications received. Once approved, a rebate cheque will be issued and mailed to the applicant(s) within eight to 10 weeks.

Application forms